Please read these terms carefully before placing an order on Vintage Win. By using our website or placing an order, you agree to be bound by the terms below.

Contents

1. About
2. Acceptance of Terms
3. Products & Availability
4. Pricing & Currency
5. Orders & Payment
6. Shipping Policy
7. Customs, Import Duties & Taxes
8. Returns & Refunds
9. Privacy & Data Protection
10. Intellectual Property
11. Prohibited Uses
12. Disclaimer & Limitation of Liability
13. Third-Party Services
14. Termination
15. Changes to These Terms
16. Contact Us

1 — About

Vintage Win is an online premium dress store offering curated vintage and vintage-inspired dresses, operated and owned by Garima Singh, based in India. Our website is hosted on Shopify Inc., which provides the e-commerce infrastructure through which we sell our products.

Vintage Win operates exclusively online and ships to customers worldwide.

2 — Acceptance of Terms

By accessing our website or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these terms, please do not use our website or services.

We reserve the right to update these terms at any time. The most current version will always be published on this page with the effective date noted at the top. Your continued use of the website after any changes constitutes acceptance of the revised terms.

3 — Products & Availability

Vintage Win sells carefully curated dresses sourced from around the world. Please note the following:

• Many of our pieces are one of a kind. Once a product sells out, it will not be restocked.
• Authentic vintage pieces — particularly our 1980s collection — may carry minor signs of age. Any such details are always disclosed in the product description.
• Product images are as accurate as possible; however, colours may vary slightly depending on your screen's calibration and display settings.
• All size and measurement details are listed in each product description. Please check your measurements carefully before ordering, as we do not offer size exchanges.
• Product availability is shown in real time on our website. We reserve the right to discontinue any product at any time without prior notice.
• In the rare event that an item you ordered is no longer available after payment, we will notify you promptly and issue a full refund.

4 — Pricing & Currency

All prices on Vintage Win are listed in Indian Rupees (INR) and are inclusive of applicable Indian GST unless stated otherwise.

• For international customers, your bank or payment provider will perform the currency conversion at their prevailing exchange rate. Any currency conversion fees or charges are your responsibility.
• Prices are subject to change without notice. The price displayed at the time of order confirmation is the final price you will be charged.
• Promotional and sale prices are valid only for the duration of the stated offer period.
• Vintage Win is not responsible for any foreign transaction fees applied by your bank or card issuer.

5 — Orders & Payment

By placing an order with Vintage Win, you confirm that:

• You are 18 years or older (or the legal age of majority in your country).
• All information provided, including your name, address, PIN/ZIP code, phone number, and email, is correct and up to date.
• You are authorised to use the payment method used for the order.

Accepted Payment Methods

• India: UPI, Credit & Debit Cards, Net Banking, and available EMI options via Razorpay.
• International: Major credit and debit cards and other payment methods available at checkout.

All payments are processed securely. Vintage Win does not store your card, UPI, or payment details.

Orders are confirmed only after successful payment.

Address & Contact Details

Any correction in the address, PIN/ZIP code, phone number, or other contact details should be informed to our team within 24 hours of placing the order.

Please make sure that all shipping details provided are correct and complete. Incorrect or incomplete details may cause delivery delays or non-delivery, and the parcel may be returned to us.

If the parcel is returned to us due to incorrect or incomplete details provided by the customer, reshipping charges will be charged to the customer.

6 — Shipping Policy

Vintage Win ships worldwide. All orders are processed within 1–3 business days of payment confirmation. A tracking link will be shared via email once your order has been dispatched.

India
Estimated delivery: 5–10 business days
Shipping: Free above ₹999

International
Estimated delivery: 10–21 business days
Shipping: Calculated at checkout

Delivery timeframes are estimates and may vary depending on the courier partner, local postal services, customs processing, or other circumstances beyond our control. Some exceptions may occur in cases of delays or issues with delivery services, customs, weather, or other unforeseen circumstances.

7 — Customs, Import Duties & Taxes

Important notice for international customers: Your order may be subject to import duties, customs taxes, and local VAT/GST imposed by your country's customs authority upon entry. These charges are entirely separate from the price you pay Vintage Win and are not included in your order total or shipping cost.

• All applicable customs duties, import taxes, VAT, and any associated brokerage or handling fees are the sole responsibility of the customer.
• Vintage Win has no control over customs processes and cannot predict or calculate the charges that may apply in your country.
• We will not under-declare the value of your shipment or mark it as a "gift" to circumvent customs regulations. Any request to do so will be declined.
• If a shipment is refused or returned due to the customer declining to pay customs duties, the cost of return shipping will be deducted from your refund. Original shipping charges are non-refundable in such cases.
• Customs clearance may cause additional delays beyond our estimated delivery timeframes. We appreciate your patience.
• We recommend checking your country's import regulations and applicable duty rates before placing an order. Useful resources include your national customs website or a licensed customs broker.

8 — Returns & Refunds

For policies related to return & refund goto https://vintage-win.myshopify.com/pages/return-exchange-policy.

9 — Privacy & Data Protection

Vintage Win is committed to protecting your personal data. Our practices comply with India's Digital Personal Data Protection (DPDP) Act, 2023, and we make every reasonable effort to respect the data privacy expectations of our international customers.

What Data We Collect

• Order data: Name, email address, phone number, and delivery address — collected to process, ship, and communicate about your order.
• Payment data: Processed securely by Razorpay or Shopify Payments. Vintage Win does not store your card, UPI, or bank details.
• Browsing data: Collected via Shopify analytics to improve your experience on our website.
• Communications: If you contact us via email or WhatsApp, we retain those messages to resolve your query.

How We Use Your Data

• To process, ship, and follow up on your orders.
• To send you updates about new arrivals or offers — only if you have opted in to marketing communications.
• We will never sell your personal data to any third party.
• Data is shared only with service providers necessary to fulfil your order (e.g., courier companies, payment processors).
• You have the right to request access to, correction of, or deletion of your personal data at any time by contacting us directly.
• International customers: by placing an order, you consent to your personal data being processed in India in accordance with the DPDP Act, 2023.

10 — Intellectual Property

All content on the Vintage Win website — including but not limited to product photographs, written descriptions, the brand name, logo, and overall design — is the exclusive intellectual property of Garima Singh / Vintage Win and is protected under applicable Indian and international copyright and trademark law.

• You may not reproduce, copy, distribute, publicly display, or use any content from this website without prior written permission from Vintage Win.
• Unauthorised use of our brand name, logo, imagery, or content may result in legal action.
• You may share links to our website and products for personal, non-commercial purposes.

11 — Prohibited Uses

You may not use the Vintage Win website or services for any of the following:

• Any unlawful, fraudulent, or harmful purpose under Indian law or the laws of your country.
• Placing fake, duplicate, or malicious orders.
• Collecting personal data of other users without their consent.
• Uploading or transmitting viruses, malware, or any code that disrupts or damages our website or systems.
• Impersonating Vintage Win, Garima Singh, or any other person or entity.
• Reproducing, reselling, or commercially exploiting our products or content without written permission.
• Attempting to gain unauthorised access to any part of our website or backend systems.
• Any act that violates applicable Indian law, the laws of your jurisdiction, or international regulations.

We reserve the right to block access and pursue appropriate legal remedies against any user who violates these terms, immediately and without prior notice.

12 — Disclaimer & Limitation of Liability

Vintage Win takes every care to ensure our products and website meet the highest standard. However, please note the following limitations:

• We do not guarantee that our website will be available at all times without interruption or error.
• Product colour accuracy may vary slightly based on your screen, device, and display settings.
• We are not liable for any indirect, incidental, consequential, or punitive losses arising from the use of our website or products, to the fullest extent permitted by applicable law.
• Our maximum liability in any claim arising from a specific order shall not exceed the total value of that order.
• We are not responsible for customs delays, import refusals, or additional charges imposed by authorities in your country.
• Nothing in these terms limits your statutory rights as a consumer under the applicable laws of your country.

13 — Third-Party Services

Our website and operations rely on the following third-party services:

• Shopify Inc. — e-commerce platform and website hosting.
• Razorpay — payment processing for domestic transactions.
• Shopify Payments / Stripe — payment processing for international transactions.
• Courier partners — domestic and international order delivery.
• Meta / Instagram — social media presence and advertising (where applicable).
• WhatsApp Business — customer communication.

Vintage Win is not responsible for the privacy practices, terms, or content of these third-party services. We encourage you to review their respective policies.

14 — Termination

We reserve the right to terminate or restrict your access to the Vintage Win website and services at any time and without prior notice, if we believe you have violated these Terms and Conditions, engaged in fraudulent activity, or otherwise caused harm to our business or other customers.

Any obligations incurred prior to termination — including pending orders, refunds, or payments — shall continue to be governed by these terms.

15 — Changes to These Terms

We may update these Terms and Conditions at any time to reflect changes in our operations, legal obligations, or business practices. The latest version will always be published on this page with the effective date noted at the top.

We encourage you to review these terms periodically. Your continued use of the website following any changes constitutes your acceptance of the revised terms.

16 — Contact Us

If you have any questions, concerns, or requests related to these Terms and Conditions, your order, or your personal data, please reach out to us. We are a small team and we genuinely care about every customer.

For any questions or assistance, please visit our Contact Us page.

Vintage Win

• Owner: Garima Singh
• Platform: Shopify
• Based in: India
• Ships to: Worldwide
• Response time: Within 24–48 hours on Indian business days (Monday–Saturday)
• International customers: Please allow for time zone differences when expecting a response.